Forum Discussion

Experienced Cover User

2 years ago

How to process negative superannuation payment after fixing returned payment

I have processed a returned superannuation payment as per the instructions on https://help.myob.com/wiki/display/myob/Returned+superannuation+contributions#expand-2Recordapaytoreversethesuper

That has now resulted in the superannuation amount that was returned showing up when creating a new superannuation payment as both a positive and a negative.

How do I resolve this so that the employee gets the positive amount (that they are still owed) but also the negative amount stops showing up as needing to be paid?

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Experienced Cover User
2 years ago
Hi Doreen_P

No, I assume that the next step would be to create another positive and another negative super contribution.
But that would result in the 2 transactions so I would need to process the positive but leave the negative. But then I don't know how to remove the negative at that point
Doreen_P
MYOB Moderator
2 years ago
Hi _-_-_-_-_

Yes that is correct. You may need to process another positive and negative and in the Pay Superannuation window, you will only need to process the positive but leave the negative there. At this point, we really need to make sure that the negative figure will not be processed.

Best regards,

Doreen