How to reverse super

Question

I've reviewed the various queries and the help notes for when (for whatever reason) a super payment from a batched Pay Super transaction is returned.&nbsp; We have also been notified by an email from MYOB.
&nbsp;
What I don't understand, is if (as the instructions indicate) you are to reverse the entire batch and reprocess, due to one item being rejected - then surely numerous others in the batch (that were processed successfully), will be double processed???
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How do you "reprocess a batch" without actually making the payment again??&nbsp; This makes no sense.&nbsp; Can someone assist?
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Regards
Anne

tracey_h · Answer

Hi&nbsp;annemacd&nbsp;
&nbsp;
Thanks for your post. When you have reversed a super payment, successfully paid contributions need to be reprocessed in Pay Liabilities. This updates AccountRight without resubmitting super payments.
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The Help Article, Reversing and reprocessing super payments, has two sections under Reprocess the contributions,&nbsp;which have instructions for both successfully paid and returned contributions.
&nbsp;
Please let me know if you need further help.
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If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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How to reverse super

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