Issue accessing Payroll Reporting Centre

Question

Hi thereOur company has recently amended the Access Roles of some of our Users - one of which is an outside Advisor that does our payroll. This advisor had full access so we have limited the permissions to make it more role specific. Even though we have based this on MYOB's Payroll Role and all Payroll category permissions are selected (as well as others in other fields) this user is now getting a 'Permission Denied' message when they try to access the reporting centre. I cannot find a specific permission that may be blocking this.How can I fix this so they can continue with payroll? They have suggested I check their status as an approved STP Declarer but I can't find where this would be listed either?Thanks

doreen_p · Answer

Hey AA-WSP,
&nbsp;
You've done a solid job tweaking those user roles, but totally get how frustrating that "Permission Denied" message can be, especially when payroll's on the line. For access-related hiccups like this, the best move is to get in touch with our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can take a closer look and help sort it out.
&nbsp;
As for checking if your advisor's listed as an STP Declarer, you can find more info through this link.
&nbsp;
Cheers,
Doreen

aa-wsp · Answer

Hi DoreenI will reach out in that way then.I looked at the link for checking if our advisor is listed that you provided but it only shows how to add a new one not how to check who already is one.

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Issue accessing Payroll Reporting Centre

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