Hi MYOB
We onboarded a new employee in AccountRight and his status is showing "Completed".
However, we are unable to access the self-onboarding PDF? I've checked for the "View PDF" button in MYOB AccountRight and also the "View Employee Details" link in the web browser.
We can still access the PDF for previous onboarded employees, just not this new employee.
Would you be able to assist?
Thanks
Sally
Hi Sally_L
Thanks for raising this.
Could you please send me a private message, by hovering over my profile photo and choosing send message, with your MYOB serial number and the first name of the employee and I will ask my development team to have a look.
If you have more than 1 file associated to the serial number, please let me know which business it's for.
Thank you
Regards
Itai
Hi Sally_L
Thank you for reaching out. We appreciate your patience and understanding on this matter. As mentioned above there is a bug in the system that our team is currently working on, apologize for the inconvenience. We'll provide communications and updates once it gets resolve.
Please feel free to post again I'll be happy to assist.
Cheers,
Princess
