Hi,
I have recently experienced the issue regarding sending payslips to employees.
In the Sent Emails tab, it does show history of the date that all payslips being sent. However, some of my employees didn't receive it at all. This has been going on for a couple of weeks. So I believe there seems to be a bug in it.
Please advise how to find out the underlying issue from here? Thank you.
Regards,
Janice
Hi Justin-Ryan,
Thank you for your post and welcome to the Community Forum.
In this regard, I recommend to check on the spam/junk folders to check on the pay slip and please make sure that MYOB's email is not blacklisted on the employees end.
If you require any further assistance, please feel free to post again. Rest assured that one of the MYOB Community Forum Moderators will be happy to assist you.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Kind Regards,
Cel
Hi,
It happens to quite a few employees for quite a few weeks. They have checked spam of their emails and MYOB just didn't actually send their payslips through. Any other ways that might help? thanks.
HI Justin-Ryan,
Thank you for getting back to us providing an update. In this regard, may I know if you received an error message when you were trying to send pay slips on your employees? If yes, can you please provide me with the screenshots and the email address so we can check on our end.
Looking forward to your reply.
Thanks,
Cel
Hi,
Kindly see the attached, I have requested multiple times to email these employees' payslips, but they have checked spam too, only to receive one email on 5th Sept.
The system didn't pop up any error message when made the request, just seemed to be fine. However, my employees just did not receive all of them.
Do you have ways to see whats going on? Thanks
Hi Justin-Ryan,
Thank you for getting back to us and providing an update on the issue. And thank you so much for the screenshot.
I am sorry to hear that you still have the issue. Please try to send it to your personal email so we can check if you receive it. You can also try this LINK, on the process.
Please tell us if you need any further help with this. We are happy to assist.
If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.
Thanks,
Cel
Hi Justin-Ryan
We just wanted to follow up on your concern. Let us know if the issue is resolved. Feel free to post again if you need further assistance. We are happy to assist you.
Thanks,
Cel
