MYOB teams app - no break option showing

Hi, i have the same problem and this does not solveit, pls advise how to have breaks in the app.  it always comes up as add activity.

Thanks for the response Earl - problem is, many of us aren't getting that option unless we turn off job-tracking on timesheets....

Hi KellyC1 

Thanks for your post and Welcome to MYOB Community Forum.

When using timesheets via MYOB Team App, it will only capture the base hourly of your employee. Regarding with the other store where employees can add their break and the other store can't, kindly check if they do have the same Time capture type from their set up location. To know further information regarding this, you may check The Help Article Using the MYOB Team mobile app.

Please let me know if you need further assistance.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Best regards,
Doreen

Hi Doreen.

Both stores are on the timesheets time capture option. There is no difference that I can see, but only one store has the ability to select breaks when using the app. I cannot see a reason why. When I create the timesheet for each via my MYOB web login - I can see the option to add break for both stores, but on the app they do not have the option, only one store does. 

Also wondering about annual/perosnal leave -  If we start using the leave management function in MYOB team - will this pull through correctly as AL day or will it still come through as base hours like the penalty rates do?

thanks

kelly

HI KellyC1 

Thank you for your post, I'd like to extend you a warm welcome to the Community Forum, I hope you find it a valuable resource.

Employees can use the MYOB Team app to request leave for any type of paid leave you've assigned to them. You can approve or delete pending leave requests, and view all leave request in the MYOB Team admin portal. You can check on this Help Article: Using the MYOB Team admin portal, this contains more information and serves as a guide.  And for the unpaid breaks you just need to clock-off and clock back in after. 

Let me know if you still need further assistance with this. I'm happy to assist. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

Hi Cel, as mentioned in my prior most - they are on timesheets not clock on clock off status. So they shoul be able to enter start and finsih time and add any breaks taken to calculate total hours worked per day.

My staff at one store do thave the option to add breaks, the staff in the other store do not. I do know that the staff from the store that do have break option are iPhone users, so I wonder if there is a limitation on the android app for adding breaks at all? Otherwise I am unsure why  some cannot add breaks when the company set up on MYOB team is the same between stores?

Hi KellyC1 

Thank you so much for getting back to us and share an update on the issue. 

If you're employee are using MYOB Team app to record their times logged in there will be an option to start break and end break, When you check on the Activity and only have the option to start and end time. You can check on this Help Article: Using the MYOB Team mobile app has information and instruction on this. And also our Help Article: Getting Started with MYOB Team has information on the Type time captures available to use when using MYOB Team. 

I hope this helps. If you need further assistance feel free to post again. I'm happy to assist. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

Hi Cel

I still do not understand - there is no option for adding a break like both you and the help article you sent me state. Perhaps it would help to share a scnreeshot of the timesheet the staff are seeing - please see atatched. You will note there is date, a start time, end time and then total hours are calculated. there is a field to add a job and comments,. But no mention of breaks. I'm confused as the other store can add breaks ut the set up appears to be the same. Can you see anything on atatched that may give you any clue what the issue is?

kelly

HI KellyC1 

Looking at the screenshots you're submitting an activity. Activity's only have the option to start and end time, this is explained on the Help Article: Using the MYOB Team mobile app that I have sent to you from my last reply. 

The method you'll use to submit your time depends on how your employer set up MYOB Team. 

Kindly check on the settings. 

I hope this helps. And again, if you need further assistance, feel free to post again. 

If my response has answered your inquiry please click "Accept as Solution" to assist other users find this information.

Cheers, 

Cel

Hi KellyC1 

May I know how you go about the issue? If you still needing help feel free to post again or you can send me a Private Message 

We're happy to assist you .

Cheers, 

Cel