Pay run error

Question

Trying to do pay for a single casual for October being paid in November.

I get to step 2, select the employee and hit Next.

All I get is .......

"Something went wrong. Check the details entered are correct and try again."

This provids not indication off the issue or what is wrong. All looks good to me.

shella_a · Answer

Hi Idunno,
&nbsp;
Thank you for your post and welcome to the MYOB Community Forum. I hope you find plenty of useful information.
&nbsp;
We're sorry to know that you're getting an error processing the pay of your employee. We recommend clearing the cache of the browser or trying a different browser and seeing if you will still encounter the same error after. We also suggest to re-check employee card information if there's no changes were made.&nbsp;
&nbsp;
Do let us know how it goes.
&nbsp;
&nbsp;
Cheers,
Shella

shella_a · Answer

Hi Idunno,&nbsp;
&nbsp;
Hope this message finds you well. We would like to follow up on your concern. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.&nbsp;
&nbsp;
Cheers,
Shella

shella_a · Answer

Hi Idunno,
&nbsp;
Hope this message finds you well. Please be informed that we are now closing this case, as we were not able to receive updates. Feel free to start a new post in the future if you encounter any further issues. We're always delighted to assist you.
&nbsp;
&nbsp;
Cheers,
Shella

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