Hello, Client received a letter saying the Pay Super payment rejected due to
Error Code: 4030, Error Message: Fund STA0100AU not found
STA0100AU is Australian Super and it has not changed its USI.
Tried to email Pay Super and request it be reprocessed and email bounces.
Need help to get it sorted ASAP
TIA
Hi Hannah,
Thank you for providing the details. Please go to our help page Get help fixing a super payment to understand why the payment failed and what needs to be done for it to be submitted successfully.
If the issue remains the same, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
