Payroll - employee card reinstated carry over leave balance incorrect

I am also interested in a solution to this problem.  I have a similar issue of a leave balance carrying over as -2.5hrs but there is no leave of that type accrued or taken in over 12 months.  If I try to correct by running a payroll to offset the leave balance only, it won't fix the issue. 

If anyone is able to provide assistance it would be appreciated.

Hi JBentley, MichelleADA 

Thank you for reaching out. 

I am more than happy to assist with this. I might need to take a look at it carefully. Can you please send me a Private message with the following information:

• Serial number
• Full name and email address
• Employee's name
• The date of termination
• The date of reinstatement
• Screenshot of entitlement balance detail report

Cheers,

Princess

Hi Princess

I am having trouble replying via the private message link, can you please advise.

Thanks

Janelle

Hi JBentley 

Thank you for letting me know.

I have given you an access. Kindly try to send me a private message again.

Cheers,

Princess

Dear Princess_R,

I have the same issue, do you know, are you happy to help?

I have found that you can adjust the balance in the entitlement screen.

In the balance adjustment section I add in or subtract the number I need to correct the error and bring the entitlement balance to what it should be.

I also make a contact log entry to journal why I made the change.

Thanks you, i just simply adjust to nil now.

Hi MonicaACCO,

Thank you for your post. Please allow me to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

I'm sorry for not being able to respond right away to your inquiry.

It's great to hear that you had this solved by processing a NIL. Please feel free to create a new post again if you need help in the future. I'm more than happy to assist.

Cheers,

Princess