Hi Everyone,
I have an issue with 3 employees, who were accidentally assigned Superannuation as being not reportable. So the payroll activity summary and register are showing $1267 more than my STP report. If I run adjustment pay runs then my summary and register will be incorrect, how do I fix this?
Thanks!
Edit to add that it was under Redundancy Expense for some reason:
So I don't think I can change this in Pay Items section
Hi iw1
Thanks for the screenshot. I get that there's a mismatch between your payroll activity summary, register, and STP report. This could be due to the employees being accidentally assigned superannuation as non-reportable. To fix this, you might need to manually find the specific employees causing the discrepancy and start troubleshooting from there. Check each individual transaction on their payroll activity report and see if it matches the individual YTD. As for the redundancy expense, it seems you can't change this in the Pay Items section. However, you might need to check how the redundancy expense was processed and set up. If these steps don't resolve the issue, I recommend reaching out to our virtual assistant, MOCA, on our website, or you can request support via my account at myob.com. If MOCA can't help, you'll be automatically directed to our live chat team. They should be able to guide you on how to correct the mismatch. Let me know if you have other queries!
Kind regards,
Shella
Thanks Shella, I know exactly which employees are affected. I will have another look.
