Payroll Category link to superannuation Guarantee

Hi Aceaccounts,

That’s spot on! It’s likely that the category is marked as exempt under the superannuation. To resolve this, you can review and update the exemptions for that payroll category. 

You can also visit this help page for more information: Superannuation

Regards,
Earl

It is not marked as exempt and has a little cross that says cannot be excluded from deduction and tax calculations

Hi Aceaccounts,

If the item isn’t marked as exempt and there’s a little cross showing it can’t be excluded from deductions or tax calculations, it might need a closer look. Best to get in touch with our chat team through our virtual assistant MOCA or drop us a support ticket via MyAccount, they’ll be able to dig into this properly and help sort it out!

Regards,

Shella