3 years ago
Payroll Duplicated due to time out, have reversed but entitlements aren't correct
When I processed the first payroll of this financial year, file has been updated to STP stage 2, a duplicate payroll was sent to the ATO. I have reversed the duplication however when I look at an employees entitlement balance on their card file the accrued hours from the correct payroll have not flowed through, but on the entitlement balance report they are showing up as correct. Also when I look at an employees pay history it is showing a $0 balance for all categories. Can anyone help fix this? I have already spent hours on hold with the support line with no joy of any answers.