Payroll STP error

Question

Hi there&nbsp;I have lodged a STP finalisation but came back status "accepted with errors" and the ATO error codes: CMN.ATO.GEN.XML03I have lookup on the ATO errors and it came back as belowThis error means there's missing information or an invalid character somewhere in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ &lt;&gt;\ _ { } ^~`"I have look through my employee's file and could not locate such character. What else have I miss?&nbsp;&nbsp;

chrismyob · Answer

Hello&nbsp;christichong&nbsp;
&nbsp;
Welcome to the Community Forum.
This error means there's an invalid character somewhere in your payroll information in MYOB. Invalid characters are "[ ] ! # $ % * ; = @ &lt;&gt;\ _ { } ^~`"
You'll need to check for (and remove) any invalid characters in your employee cards and payroll category names.If after checking the above you are still getting the error, we have found the following might also resolve the issue:

For any&nbsp;of the drop-down list selections, ensure that these were selected from the drop-down list and not just typed in. eg for the State, instead of just typing NSW or WA&nbsp; select it from the drop-down list.
Take out any spaces in the phone numbers.
Remove any brackets, / or - in the addresses&nbsp;
Make sure you put in the Country
Run a $0 pay run as of 30/6/22 (ensure that all the fields including annual/sick leave etc are $0.)

&nbsp;
Please let me know how you go.

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Payroll STP error

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