Payslip Emails not sent from MYOB Accountright

Question

Hi,&nbsp;We use the MYOB Accountright desktop app. This week, we processed the monthly pays then clicked to email out all payslips, like we have been doing for years. However, some of our employees have said that they haven't received their payslips.&nbsp;&nbsp;I have checked in MYOB's Sent Emails screen (Payroll tab - Sent Emails) based on&nbsp;Track email delivery status, and these employees' payslips aren't showing there, not even as an unsuccessful record.And yet if you go to Print/Email Payslips - Filter by 'Unprinted or Unsent Payslips only', nothing shows up. So clearly MYOB thinks that it has sent the payslips yet has no record of sending it under Sent Emails, whether successful or otherwise.&nbsp;&nbsp;There was no error report or notification from MYOB about emails not being sent out.Our AccountRight is the latest version, 2024.11.1There has been no change in the email addresses of these employees. They are the same as what they have been the previous few months, when they did get the payslips.There has been no change in the Pay Slip Delivery method on their employee cards. We only email out payslips so all employees' have 'To be Emailed'Our payslip templates don't have any pictures or logos, so that shouldn't be the problemCan anyone help?&nbsp;

jcc27 · Answer

Hi Lynn,I did notice there was some payroll maintenance works happening on 14/01 overnight to 15/01, not sure if a lag from that may have anything to do with it .&nbsp;Hopefully it was a one off. Good luck.&nbsp;

chrismc · Answer

Recommend getting your employees to check their junk/spam mail as there has been no reported issue thus far

lynn561237 · Answer

Hi Chris,&nbsp;It's not a problem with junk/spam mail. Per my post, I went to MYOB's record of Sent Emails (Payroll tab - Sent Emails button at the bottom, per Track email delivery status), and there is no record of anything being sent to those employees.

chrismc · Answer

Alternatively send payslips again via print/email payslips and untick unprinted or Unsent paylips onlyThen choose the date range for the unsent payslips and send again

lynn561237 · Answer

Yes we have already re-sent the payslips for those people. The issue is more -

Why is it happening? How can we avoid this happening in the future?
Or at the very least, how can we find out when something similar happens in the future? Can we set up any notification for unsuccessful emails?
Right now the only way we can check whose payslips have been successfully sent is by going to the Sent Emails section, but that cannot be extracted as a report so you would have to search employees one by one to check if their payslips were successfully sent.

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Payslip Emails not sent from MYOB Accountright

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