I have entered in the Hours worked with on the payslip in the Gross line is calculated correctly but then in the summary page of the payslip the Gross has reverted back to the default hours for this employee and then worked out the PAYG Witholding on the default amount and then also paid the employee the default net pay.
Copy of the payslip is attached.
How did this happen? How do i ensure it doesn't happen again?
We have encountered a similar situation for some other company files, generally its caused under circumstances by the user entering a slightly different number. clicking off the value and then entering the correct one - however it does happen in other situations. Whenever you are processing payroll, we would recommend ensuring that you have the correct values when doing the Review Pay Run Summary step.
In terms of correcting that payroll transaction we would recommend deleting that and reentry as per Help Article: Edit or delete a pay run
