Payslip name defaulting to Pay Item name on payslip

Hi Adnyl,

The secret sauce behind the pay slip description is the "Name on pay slip" field from the wage pay item setup. If you've got that set up all nice and tidy but it's still showing the wage pay item, here's a trick: try removing and reentering the wage pay item name along with its name for the pay slip. Then, don't forget to save it again. 

Cheers,

Princess

Hi Princess,  I'm afraid that didn't work.  No matter what I change things to it still shows whatever the pay item name is.  I logged out of MYOB and logged back in, in case that might help, it didn't.  I've got a whole bunch of payslips that are required to be delivered to employees, by law, all showing superfluous information that will only confuse the employee and generate enquiries.  The only option I can see is to have the pay item name as a loose description, for it to appear on the pay slip, and keep a separate, manual list of corresponding detailed pay item names.  This defeats the purpose of the feature. Do you have any other suggestions I could try before I go ahead and change all 50 pay item names 

Hey Adnyl,

Since you’re finding that the pay item name still won’t budge even after you’ve tried to change it, it's best to call in the experts. Our team of friendly whizzes is ready to dive in and take a closer look at what’s going on behind the scenes. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

Cheers,

Doreen