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debbieg's avatar
debbieg
Experienced Cover User
2 years ago
Solved

Payslip Rdo entitlement not showing since new payroll year?

This has only happened to a few staff. I have manually taken out their 2hrs accrual,  as when they have not worked enough hours. Is the overriding of the accrual the problem?  Has only happened since 1/7/23. Thanks

  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi debbieg, 


    Thanks for reaching out. 

     

    Sorry to hear about your difficulties with entitlements. Generally, if you haven't accrued anything this payroll year or you accrued within the period of the previous FY this would not show on the pay slip, as the figures on the pay run are reset each payroll year. Could you clarify if the manual accrual taken was made within the previous financial year,

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

3 Replies

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  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi debbieg, 


    Thanks for reaching out. 

     

    Sorry to hear about your difficulties with entitlements. Generally, if you haven't accrued anything this payroll year or you accrued within the period of the previous FY this would not show on the pay slip, as the figures on the pay run are reset each payroll year. Could you clarify if the manual accrual taken was made within the previous financial year,

     

    We look forward to your response. 

     

    Cheers, 

    Genreve

  • debbieg's avatar
    debbieg
    Experienced Cover User
    2 years ago

    They have not accrued at all as are on reduced hours. So yes the reset for payroll year would explain the not showing on the payslips, as not accruing the RDO hours. Thanks so much.   

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi debbieg, 


    Thanks for your response and update. 

     

    Feel free to let us know if you require any other assistance. 

     

    Cheers, 

    Genreve

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