prepare electronic payments window

Question

I did a pay run and had a new employee. I had omitted to key in his bank details on his 'card' so that when I prepared the electronic payments, that particular employee's wages did not go thru. I could not just add his bank details because his transaction had already been recorded. I then had to reverse the original payment and redo once I had put his bank details on his 'card'. All well and good, however, now on my 'prepare elcetronic payments' window, I have two entries, one being the original wages payment and the other being the reversal. I cannot remove either of the entries. Does anyone have any ideas??

Cheers

Robyn

samaram · Answer

GI1&nbsp;
&nbsp;
Hi&nbsp;Robyn
&nbsp;
Thank you for your post.&nbsp;There shouldn't be a problem to remove those entries, It does give a warning message, but it is still able to be recorded.
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To clear the reversal (negative amount) and original payment from the Prepare Electronic Payments window; Go to the Prepare Electronic Payments Window &gt;&nbsp;Select the negative and positive amount (which should give a total of $0) &gt;&nbsp;Bank File &gt; Click OK to the window about recording the negative transaction &gt; Then cancel to the window asking you to save the bank file.
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For a more detailed guide on those steps see our Help Article:&nbsp;Rejected electronic payments.
&nbsp;
Hope that helps and if the above steps do not resolve your issue, can you send through a screenshot of the window so I can replicate it on my end?
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If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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