Random payslips not emailing

We have been having this issue since about July last year and I'm not surprised that MYOB has still not been able to produce a solution to the problem, their tech support is atrocious. I've been a MYOB user for 30 years and they are getting worse each year.

Responses are useless, irrelevant and sometimes just downright ridiculous (honestly, the last solution I read here was to resend them.... seriously? You think we haven't already done that a zillion times already??) An inept response with an inefficient, time consuming and costly solution.

If you're going to increase your subscription prices MYOB, how about offering some real tech support while you're at it. 

Hi.  We have also been having this problem for some time.  Each payrun I check the emails and resend the ones that haven't been sent.  Sometimes they have to be resent a couple of times.  When do you think this problem will be resolved?

Earl_HD 

Good morning Earl

I has now been months and still no update on how this matter will be resolved.

As you can see there are plenty of users that are experiencing this same issue.

I have to add 30 minutes on to each payroll processing to 1. first determine which payslips werent sent, and 2. go through and re-send the payslips.... and they dont all resend the second time, so sometimes this takes three or four attemps to resend.

When will there be a solution?  Do we get some kind of kind of discount off our monthly subscription to allow for this inconvenience?

Thanks

Julie

We have also been having issues with random payslips not being sent now for some months.  It would be appreciated if an update could be provided.  Today only 7 payslips of the 11 were sent.

Thank you

Jo

Hello Earl_HD 

We have been experiencing this issue of random pay slips not emailing for a few weeks. I have checked your suggestion above but still have the problem. 

Is this a known issue with others?

Many thanks,

Heidee

Hi, yes I am still having this problem, which has become REALLY annoying.

I now have 60 employees, and this week only 30 emails sent, so I have to painstakingly go through the 30 emails, work out whose sent, and then go through and individually send the other 30!

As mentioned previously there is no rhyme nor reason to this - different ones send each week - two payrolls ago, they even all sent and I got excited, but this payroll back to adhoc again.

A proper fix to this would be fantastic !

We appear to be having this issue too. Usually we don't know it's a problem until the employee asks for their payslip. Check the sent list and they aren't on it but the pay is marked as already printed or emailed.

I am also having this problem. Luckily we are a small business and it's generally only 1-2 payslis that are missing each week, but it is still very frustrating when staff have to keep coming to me to request a re-send.

A prompt resolution to this MYOB issue would be greatly appreicated.

Hi Earl,

We are a medium-sized business with over 40 employees and also have this issue, it's been going on for over 6 months.

Desperately seeking a solution for this as employees are also getting frustrated.

Thanks,

Kate

Hi

We have been having this problem for months - see my post above.  I have discovered that if you email from the web browser they usually go through