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JulieMac2's avatar
JulieMac2
Experienced User
2 years ago

Random payslips not emailing

Hi, starting about a month ago I have had one or two payslips not being emailed. They show as 'Already Printed or Sent' in the Payslip, but do not show in the 'Sent Emails' The individual has contacted me to say they did not receive their payslip and I have re-emailed them - i.e. going back in to the payslip, changing status to "To be emailed', going to Print/Email Pay Slips, selecting the payslip to be emailed and sending. It then sends, the employee receives it and it shows up in the 'Sent Emails'  This shows to me that there is nothing wrong with the system, or the email address as such, but this was just a random thing.  

However, this week 10 of the 41 payslips did not get sent - very annoying as I do not know which 10 did not email, so have to go through every card file to work this out.

Can you please advise why random 'payslips not emailing' is occurring and how do I rectify?

 

Thanks

JMac2

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  • JulieMac2's avatar
    JulieMac2
    Experienced User
    1 year ago

    Hi Ck63

    May I ask how you send bulk emails via the web browser - there doesnt seem to be a command centre for Sent Emails, like in the Desktop Version to check what sent and what didnt?  I can see how you send an individual's payslip to them in the Web Browser - which thank you, is a lot quicker than using Desktop for resending all those ones that didnt send the first time! :)

    TIA

    Julie

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