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SharonT2's avatar
SharonT2
2 years ago

Re: Payslip error message when emailing or printing

I haven't tried viewing or printing payslips, but I have had an on-going issue with payslips not emailing since around July, and have been continuing to email MYOB about this with very little resolve so far.  We can have anywhere from 1 to 10 payslips a week not emailing, and each week it is generally someone different.  I hope they do something about this soon as it is extremely frustrating to have to go back and check MYOB has done what it is supposed to have done.

2 Replies

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  • Celia_B's avatar
    Celia_B
    MYOB Staff
    2 years ago

    Hi SharonT2,

     

    Thank you for your post and welcome to the Community Forum. 

     

    I understand that you are having difficulty in emailing your pay slips. We are sorry to hear about your experience. In this matter, could you please go to Setup>>Preferences>>Emailing>>Untick "send emails using AccountRight>>Click OK or you can always change that option by ticking or untick the box.  

     

    I hope this helps. If you need further assistance with this, or if you need help in the future, please don't hesitate to create a new post. We are happy to assist you. 

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks, 

    Cel

     

  • SharonT2's avatar
    SharonT2
    2 years ago

    Hi Cecilia ... our issue has been escalated with MYOB as has been ongoing for months.  We are still waiting for a solution.

     

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