Request Employee Details Not Available

Hi RubyphamAU,

 

If the option to request employee details is missing or greyed out, it's worth checking if those employees have been marked as inactive or have a termination date set on their card. That usually does the trick! If you reckon they shouldn't be inactive and need to bring them back to life (so to speak), here's a handy guide to help you reactivate them: Deactivating or reactivating employees.

 

Still no luck? Best to have a quick yarn with our live chat team via MOCA, our virtual assistant. They'll get it sorted with you in no time.

 

Regards,

Sai