Returned Super - Pay Super

Thanks for the clarification, all worked out.  Sometime it's easier to understand when doing it but thanks for your support

cheers

Mel

Thanks Sam, however I'm just confused with re-processing the batch as I need it to reflect what I have reversed as this is what has been deducted from the bank.  The credit didn't come back until a few weeks later.

So if I reverse and re-process with the one that has been reversed, isn't my bank balance going to be out?

Hi melrWA,

Correct me if I have misunderstood your concern, but, hopefully, the below snapshot will answer your query:

This (help article) is the recommended process we advise clients of when they have had super returned, but please do reach out if you have further queries. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

What about for online myob, there is no Manage Payments screen etc?  How do we fix 1 employees super contribution for actually just one pay in the whole batch that has bounced back to bank account in bank feeds?

HI Kylie123,

Thanks for your post. 

The below help article will explain these steps for the online version:

• Returned superannuation contributions

If you need any further assistance with this, please do reach out.

Hi Sam_R 

Thanks for posting your 'Returned superannuation contributions' instructions sheet.

I'm up to 'Step 2'  ' There is no Create Pay Run option on my Payroll page?

I've attached a screen cap of my build.

Any help appreciated, thank you.

Carolyn

Hi KiwiCaro,

Thanks for reaching out.

Please the steps below for your product:

• Reversing and reprocessing superannuation payments

Feel free to reach out if you had any further trouble.