Forum Discussion

Extreme1's avatar
Extreme1
Experienced User
23 days ago

Review Employee Details emails

This year I have sent out requests to my employees to review their employee details via the 'Save and request employee details' in the employee card file.

Employee's have been completing the process and are showing as 'Completed' in MYOB.

However, some employees continue to receive a reminder email to complete their pay setup.

When they click into the Complete Pay Setup it states that it is now complete.  But they continue to receive another email with the same reminder.

Is this a glitch in the system or is there something that I can do to stop the reminder emails?

 

Cathryn

 

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    23 days ago

    Hi Extreme1,

     

    If the pay setup's showing as complete but the reminder emails keep coming through, it might be a hiccup between the systems and flare’s end rather than something you're doing wrong as we didn’t have any option to stop this. I’d recommend giving our MYOB team a buzz through our virtual assistant MOCA or drop a support ticket via MyAccount to check this further.

     

     

    Regards,

    Shella