Forum Discussion

Access2014's avatar
Access2014
Cover User
3 years ago

Self-Onboarded Employee has disappeared from MYOB

Good Morning,

All Card details for employee have disappeared when updating  the bank account details for a new employee who self-onboarded.  There is now no evidence that this employee ever existed even though all other payroll information had been added and saved.  Can you please advise how I retrieve this information?  Is there a clitch in the self-onboarding process?

Regards,

Vicki

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Access2014, 

     

    Thanks for your post. If you're still having issues with this employees card file can you please clear your AccountRight cache, once cleared can you check to see if the card is there ? If it isn't there, can you access the online file via the browser and check to see if an employee card is listed for this employee ? You can check this by going to Payroll > Employees. 

     

    Do let me know how you go. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.