SMSF didn't receive super payment over 4 weeks

Hi PBSLiz,

 

First of all, please allow me to extend you a very warm welcome to the Community Forum. I hope you find it an useful tool.

 

Sorry to hear you had trouble reaching us. I've checked with our transaction service team, who can see that the payment has been successfully sent to the nominated accounts. I've sent you a forum private message with the reference number information attached. The message can be found by clicking on your avatar from the top right corner, then click on the mail icon.

 

If the nominated SMSF bank account are employees' bank accounts, I'd suggest do double check to make sure the bank account details are correct. If the payments were sent to a SMSF fund admin, then please do chase the funds with them using the reference number. There can be a delay between when the payments were received, and when they are allocated to employee accounts. 

 

Please do let us know how you go.