Has anybody come across an issue recently where hours have been added to somebody's standard pay where they previously had 0? I thought it was just some new starters had been set up incorrectly but some older staff have been changed as well. It's not something that the payroll person would change and she said she had a pop up the other day when she was adding a category for someone.
Yes MYOB does this when you make a change to someone's payroll settings. Hey why don't I just change this other setting that you didn't ask me to change? It's extremely annoying and they only just added the pop-up message recently.
Yes it has been happening again over the last month or so and only just last week I had two staff who had no changes to to their card files pop up with the standard pay issue. This actually ended up being processed but not paid as I realised but then had to do reversals etc and it is just an absolute pain in the neck. If I had less experienced staff working on this it could have been a nightmare.........surely this is a permanently fixable issue as its been happening for as long as I can remember 15 years or more on the desktop version? Crazy.....
Yes, I have brought this to MYOB's attention many times before and only just recently it has been happening more frequently and not always when a card file is altered or entered into. It basically means you need to be checking off each pay very carefully before processing the bank file.
Often anytime you change something in an Employees card, the 'Standard Pay' converts to a default-annoying, but I now out of habit check for '0' in 'Standard Pay every time.
This was working OK and holding the zero in standard hours. Now it's not again. so annoying.
They have to work it out permanently. driving me crazy and I'm trying to train new staff - Help
