Forum Discussion

Trishd's avatar
Trishd
Experienced Cover User
3 years ago

STP 2

still getting errors when submitting forms to ATO with a nil balance payslip due to staff member having 2 super funds. 

  • Hi Trishd 

     

    I'm sorry to see that no one has replied to you yet. So that I can assist can you please provide screenshots of the error codes you are getting for those STP reports.

     

    You can use the Microsoft snipping tool to create screenshots and click on Photos to upload. Make sure sensitive information is removed from screenshots prior to posting on the Forum.

    • Trishd's avatar
      Trishd
      Experienced Cover User

      Heloo Tracey.  thanks for following up.  I have remembered to capture the message received when processing payroll.  if you can check it and advise.  thanks

      • Tracey_H's avatar
        Tracey_H
        Former Staff

        Hi Trishd 

         

        When you get that warning message click on Update details to view the error. Or go to the Payroll reporting centre>>Reports tab>>click on a report to view any errors. Can you then send me the error code and error description?

         

    • Trishd's avatar
      Trishd
      Experienced Cover User

      Hi Tracey

       

      error code see attched.  thanks

       

       

      • Tracey_H's avatar
        Tracey_H
        Former Staff

        Hi Trishd 

         

        Thanks for that information. For that particular error code, if you're able to complete the pay run and declare it to the ATO, there's nothing else you need to do. 

         

        If you're not prompted to declare the pay run, go to the STP reporting centre>>Reports tab>>click on that report and click Send to ATO.

         

        Please let me know if you need further help.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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