STP NEW USER

Question

we are getting the following message when trying to have one of our employees to Single Touch Reporting - can you please advise how to fix this?

"We couldn't check your payroll information for Single Touch Payroll Reporting"

We have multiple users that are able to access - it is just one user and she is not set up and differently to other users?

earl_hd · Answer

Hi Sandraisx&nbsp;Thank you so much for your post. This type of error occurs when you haven't setup a declarer.&nbsp;This help article will help you on setting up&nbsp; a declarer for Single Touch Payroll reportingFeel free to post again, we're happy to help.Regards,Earl

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