Forum Discussion

Jason87's avatar
8 days ago

STP not allowing me to process

Hi

 

I use the MYOB account right software, when i do a pay run and try to process it comes up with the below error, Never had this issue ever so not sure what is happening or how to fix. I have a current account right subscription

 

Thanks

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey Jason87,

     

    I've made some changes to your account to help you with your issue about STP. You can log in to AccountRight and confirm your company file before processing the pay run. Once the company file is confirmed, try processing the pay run again. If you still encounter any error messages, you'll need to reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen