Super clearing house Delayed payment & processing

Hi Chomp 

It usually takes around five business days for superannuation payments to be authorized, processed, and received by super funds. Depending on the time of day it was deducted on the 28th, it may also take an extra day. 

I recommend checking with the fund tomorrow and if it still has not been received please send me your Serial Number, Account Name, and the employee's name in a private message, and I can check the progress for you.

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Thanks SamaraM, however I have today recived an email from that super fund, please see below a portion of the letter - as I only use MYOB and your clearing house i'm not sure why a mistake like this can be made

Once agian I use this to make my life easier, however this is the 2nd time with Super Clearing house has made a mistake or MYOB since Feb after the double payments

Thank you for your contribution payment of $XXX.XX received at Cbus on 2 May 2022.

Unfortunately, we are unable to allocate the payment to your employees’ accounts because we have not received sufficient information or we are unable to locate your contribution return.

To allocate the payment to your employees’ accounts we require the following information:

Ÿ your Employer number for the fund
Ÿ the period of time the payment covers
Ÿ the full name and date of birth of each of the employees for which the payment applies
Ÿ the membership number of each of those employees
Ÿ the number of weeks and the amount for each employee.

Please provide us with a copy of the contribution return in relation to this payment within 10 business days from the date of this email to enable us to complete the transaction.

Hi Chomp 

It sounds like the employee super information isn't correct in the software so I would check with CBUS which of your employees' details are different on their system to the software and update it so it all matches. 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.