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Anthony_RDG's avatar
Anthony_RDG
Experienced User
3 years ago

Super Fund Details for "Employee Name" are invalid

Hi

 

I had a new employee start in the middle of June and I paid him to the end of 30-Jun for his first month.

I did not process his payroll until the 4th of July. I also paid his SG on the 4th July. All went through fine.

 

Now he is in the normal cycle with the other employees, however when I go to pay his SG it says Super Fund Details for "Employee Name" are invalid. I ran the Payroll Activity Report (Detailed) and I see that his July SG is the sum of the 4th July SG payment and the current 15-July pay run. Obviously the 4th July payments are done, and all that is left when I "Pay Super" is the 15-July balance, but i'm wondering if it won't let me pay this super because it does not match the Activity Report?

 

What other reason could there be for it being invalid? It went through earlier in the month and I have not changed any of his super fund details.

 

Thanks

Anthony

 

 

 

 

4 Replies

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  • Anthony_RDG's avatar
    Anthony_RDG
    Experienced User
    3 years ago

    Hi Melisa.

     

    I solved it. After getting my employee to double check his fund did merge/change names.

    After I fixed it, it went through okay.

     

    Thanks

     

  • LRBooks61's avatar
    LRBooks61
    Ultimate Cover User
    3 years ago

    Hi

     

    Check the super fund name

     

    It may have changed and needs to be updated. Many changes have happened with super fund merges etc

     

    Thats all I can think of at this stage

     

    hope it helps

     

    Lisa

  • Anthony_RDG's avatar
    Anthony_RDG
    Experienced User
    3 years ago

    I checked and nothing has changed. So that hasn't solved the issue

     

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Anthony_RDG

     

    Thanks for your post. Can you please provide a screenshot of the error message you're getting so I can take a look into this further for you.