Forum Discussion

SNK's avatar
SNK
Member
2 years ago
Solved

Superannuation Verification not working

I am setting up a new Pay Super account - we have received the 0.01c into our bank account and now MYOB wont accept the 6 digit verification code. It says 'sorry we're not ready to verify your bank account at the moment, please try again later'.

This message is same for days.

  • XKK's avatar
    XKK
    10 months ago

    Thanks Genreve, solved by chat through MOCA. :)

5 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi SNK, 

     

    I appreciate your post and apologize for the delay in my response. I noticed that you had also posted in another thread two days ago. I wanted to touch base and see if you still need further assistance on this matter.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 year ago

    Hi SNK, 

     

    I hope this message finds you well. For continuity, please reply to your other thread if you require further help.

     

    For other concerns, you can create a new thread in the forum. 

     

    Thanks,

    Genreve

  • XKK's avatar
    XKK
    Member
    10 months ago

    Hi, I have the similar problem. I am trying to set up pay super, but I never receive the verification code. Anyone can help, thanks in advance :) 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 months ago

    Hi XKK, 

     

    There are several reasons why the super verification might fail. Fixing the super verification code requires support to check the specific super setup. I recommend contacting our team by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

  • XKK's avatar
    XKK
    Member
    10 months ago

    Thanks Genreve, solved by chat through MOCA. :)

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