Forum Discussion

SNK's avatar
SNK
2 years ago
Solved

Superannuation Verification not working

I am setting up a new Pay Super account - we have received the 0.01c into our bank account and now MYOB wont accept the 6 digit verification code. It says 'sorry we're not ready to verify your bank account at the moment, please try again later'.

This message is same for days.

  • XKK's avatar
    XKK
    3 months ago

    Thanks Genreve, solved by chat through MOCA. :)

5 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi SNK, 

     

    I appreciate your post and apologize for the delay in my response. I noticed that you had also posted in another thread two days ago. I wanted to touch base and see if you still need further assistance on this matter.

     

    Thanks,
    Genreve

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 years ago

    Hi SNK, 

     

    I hope this message finds you well. For continuity, please reply to your other thread if you require further help.

     

    For other concerns, you can create a new thread in the forum. 

     

    Thanks,

    Genreve

  • XKK's avatar
    XKK
    3 months ago

    Hi, I have the similar problem. I am trying to set up pay super, but I never receive the verification code. Anyone can help, thanks in advance :) 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi XKK, 

     

    There are several reasons why the super verification might fail. Fixing the super verification code requires support to check the specific super setup. I recommend contacting our team by creating a support ticket from the MyAccount window or using live chat through MOCA.

     

    Regards,
    Genreve

  • XKK's avatar
    XKK
    3 months ago

    Thanks Genreve, solved by chat through MOCA. :)

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