I am trying to pay superannuation through the pay super and one of my employees are missing from the list. I have checked the "pay directly from account right" box in the superannuation tab of employee. Tax file number is in there and all other details seem correct.
I can see the amount has been calculated for this employee in my SGC clearing account but is not showing up in the pay super
Hi Dawn3
The Pay Superannuation process will only allow users to pay amounts to superannuation funds that have been processed on payroll transactions through a Superannuation payroll category.
In very older versions and some setups, users would use an Employer Expense payroll category to calculate the superannuation amounts rather than superannuation. You can see if this is the case for yourself by going to an employee's card that you calculate superannuation for and going Payroll Details>>Employer Expenses - is your Superannuation category listed in there? Does it have a tick next to it? If so, you are in this situation and would be looking at ensuring that you set up and pay your superannuation through a Superannuation payroll category going forward.
