Forum Discussion

Betho11's avatar
Betho11
Contributing User
3 years ago
Solved

Superfund not in list

I have received a notice from MYOB informing that one of our employees are affected by Suncorp Brighter Super changing to Brighter super optimiser fund, however when I search Suncorp Brighter Super in the superfund list it doesnt show nor does the USI. I have also tried to add the new superfund (Brighter Super Optimiser) and it is not showing in the registerd name drop down list. 

  • Princess_R's avatar
    Princess_R
    3 years ago

    Hi Betho11 

     

    Thank you for your reply. Yes, you couldn't see this new Fund Name on the MYOB Superfund list, as for the article that I've provided, you'll be able to add this after May 25, 2023. Please bear with us, as our MYOB team is doing some fix and updates for Superfunds in the background. You may also refer to this updated Community Forum posts.

     

    Cheers,

    Princess

5 Replies

Replies have been turned off for this discussion
  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 years ago

    Hi Betho11 

     

    Thank you for your post. I'd like to extend you a warm welcome to the Community Forum. I hope you find it a valuable resource.

     

    Last Thursday 18th of May 2023, when we received updates from this Fund (Suncorp Brighter Super), that they will be no longer accepting contributions, as this fund will be transferred to Brighter Super Optimiser. 

     

    For more detailed information about this, you may look through this Help Article, Set up superannuation funds.

     

    Please feel free to post again I'm happy to assist.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,

    Princess

  • Betho11's avatar
    Betho11
    Contributing User
    3 years ago

    Is this warning about the superfund an automatic message? I dont have a Suncorp Brighter  in our MYOB system and it wont let me add the new one. I have used the set up superfund guide and it still wont allow the new superfund to be added.

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 years ago

    Hi Betho11 

     

    Thank you for your reply. Yes, you couldn't see this new Fund Name on the MYOB Superfund list, as for the article that I've provided, you'll be able to add this after May 25, 2023. Please bear with us, as our MYOB team is doing some fix and updates for Superfunds in the background. You may also refer to this updated Community Forum posts.

     

    Cheers,

    Princess

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    3 years ago

    Hi Betho11 

     

    Were you able to enter the details already for the Suncorp Brighter Super? Please do let us know if you still further assistance regarding with your concern. We'll be happy to assist.

     

    Best regards,

    Doreen

  • JByrn49's avatar
    JByrn49
    Experienced Cover User
    3 years ago

    Hi

    I have a similar issue - however my superfund still exists and haven't changed.  I have called the super fund and they have confirmed the USI, employee number and ABN.   It is for the COLONIAL FIRST STATE FIRSTCHOICE EMPLOYER SUPER

     

    I have attached two images.  One from the MYOB list and then the Superfund look up list.  Is there anyway to get this added in please.  When I put in the USI the registered name part doesn't fill and I think this is the issue perhaps?  

    I have tried to process the payments and it comes up with an error. 

     

    Thanks for your help

    Janelle

     

     

     

     

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.