Timesheet approval failed. Unable to approve timesheets.

I'm having exactly the same problem. One employee I was able to approve some of their timesheets but not able to approve anymore. So frustrating!

Hi MelBax and JC001,

Thank you for your post.

We've come across an Accepted Solution post that might help resolve the issue you're experiencing with timesheet approval. This post provides a workaround that has proven to be effective for some users who have encountered the same issue. We encourage you to check out and read through this post, as it may provide you with the solution you're looking for. Please refer to this link for more information: https://community.myob.com/t5/AccountRight-Payroll/Timesheets-unable-to-approve-MYOB-TEAM/td-p/832079

On the other hand, you can also reach out to our virtual assistant, MOCA, on our website, or you can submit a support request via My Account.

Feel free to start a new post again if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

I have followed the instructions from the link and everything is set up correctly. 

As stated I was able to approve all but 1 of the 5 timesheets logged for the employee.

I again logged out of both MYOB Teams and MYOB and tried to approve the 1 timesheet that I cannot approve.

I have been able to approve timesheets submitted for this week. 

Hi, MelBax. Thank you for your post. 

Aside from the resolution mentioned on this thread, can you please try the following steps:

1. Log out of MYOB Team 
2. Go to the Payroll tab, and choose the Payroll Categories button 
3. Find the Base Hourly category and ensure that is is exactly named Base Hourly. It is case sensitive, and cannot be anything else, eg base hourly or Base Hourly Wages 
4. In the Base Hourly Category, click on Employee, and ensure the relevant employee is marked with a tick.
5. Click OK. 
6. Approving Manager should now be able to successfully approve timesheets.

Let us know if you require further assistance and we are here to help you.

If I'm able to help you today, please click "Accept as Solution" to assist other users in finding this information. 

Best regards,

Hannah

Yes I have done all of the above.  It is strange that I can approve some of the employee's (ie same employee) timesheets eg Monday, Wednesday, Thursday & Friday's but not Tuesdays.

Can you please check your timesheet preferences?

To set up timesheet preferences:

• Go to the Setup menu and choose Preferences. The Preferences window appears.
• In the System tab, select the I Use Timesheets for [...] and My Week Starts on [...] preference.
• If you want to use timesheets to record:

1. activity slips as well as payroll information, select Time Billing and Payroll from the I Use Timesheets for [...] list.
2. payroll information only, select Payroll from the I Use Timesheets for [...] list.

• Select the first day of your timesheet period from the My Week Starts on [...] list, enter the first day of your timesheet period. Note that if you just use timesheets for payroll and your pay period starts on a different day each period, for example, you pay monthly, you can select any day.
• Click OK.

Please let me know how it goes, thank you.

I have checked the timesheet settings and all are correct.

I don't have a problem with any other employees. Only this one and only one day Tuesday 12/03/2024.  I can approve all other days for this employee.

Hi, MelBax. Can you try resubmitting timesheet for that time - does an error show again as well? If the workaround doesn't resolve the issue, we recommend reaching out to our support team via live chat or submitting a case in My Account (myaccount.myob.com).