Forum Discussion

dale240z's avatar
2 years ago

unidentifed retuned super

We have multiple super returns from MercerSuperTrust, me or the accountant have been unable to identify who these relate to. The dollar figure retuned does not add up to any combination of employees who we paid super for.

 

We contacted Mercer super back in december 23 multiple time when this first occured and they have been useless.

 

How do we identify which employee/s the 6 deposits of returned super relate to?

5 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi dale240z,

     

    Thanks for your post, and welcome to the MYOB Community Forum.

     

    To further assist you with this, please confirm the  last four digits of your serial number and ABN. This will help us in checking your account to see whose super payments were returned.

     

    We are looking forward to your response.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi dale240z,

     

    Thanks for providing the requested details.

     

    Please confirm if you are referring to Mercer MyChoice or Mercer SmartSuper as I cannot locate any payments made to Mercer Super Trust. If you can provide the ABN of the super fund, that would be really helpful.

     

    Best regards,

    Doreen

  • Hi Doreen,

    Can you please provide details on how I can send you a personal message about this

    I am not comfortable putting this level of detail on a public forum

    Thanks Dale

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi dale240z,

     

    To send me a private message, please click here. You will see a 'Send message' button, kindly click on it.

     

    Best regards,

    Doreen

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