Wage Reversed

Hi LefevreCCC9,

Clearing reversal transactions comes down to whether the original one’s already been processed or if it's still sitting in the Prepare Electronic Payments window. You can either run both the original and the reversal through or just go ahead with the reversal on its own. For detailed steps on handling reversal transactions, check out this link.

Cheers,

Princess

Hi Princess_R​ 

Thank you for reply and I have cleared the reversal transactions from the Prepare Electronic Payments window as per link given.

My next question is, these transactions are now appearing in my bank reconciliation as uncleared.

How do I clear these transactions?

Thank you.

LefevreCCC9

Hi LefevreCCC9, 

From what you’ve shared, it sounds like those payments that weren’t processed are still sitting unreconciled in the cheque account as cash payments. Those payments should cancel out the reversals you’ve got in the bank reconciliation window.

If things still aren’t adding up, it’s probably best to give us a shout so we can dig into your specific case. You can easily create a support ticket in the MyAccount window or jump on live chat with our virtual assistant, MOCA, to get sorted.

Regards,
Genreve