Reversals in the Prepare Electronic Payments window

Hi everyone

 

We have had some users in the situation where they have reversed a transaction within an electronic payment and it is now sitting within the Prepare Electronic Payments window. Below is information on how you clear those reversals.

 

There are different scenarios that can occur with reversals of this nature:

• The original transaction has been removed/processed from the Prepare Electronic Payments window:
  1. Navigate to the Prepare Electronic Payments window.
  2. Select the reversal transaction.
     You will encounter an Information window alerting you to indicate that a negative disbursement has been selected - click OK to that message.
  3. Click Bank File. You will encounter a Question window indicating that Only negative disbursements have been selected for processing - click OK to that message.
     
     
• The original transaction is still listed in the Prepare Electronic Payments window.
  1. Navigate to the Prepare Electronic Payments window.
  2. Select the original transaction.
  3. Select the reversal transaction.
     You will encounter an Information window alerting you to indicate that a negative disbursement has been selected - click OK to that message.
  4. Click Bank File
     You will encounter an information window indicating that the transaction will be recorded - click OK to that message.
  5. Within the newly opened Save As window, select Cancel - we don't wish to that save that file so it can be accidentally uploaded.

 

Reversing a pay and getting the message This pay is a reversal. If you record this pay, the payment method used will be Cash?

This only means that the Payment Method is changed to Cash. The Pay from Account won't change from the account used in the original transaction. 

 

As always, if you do need help please start a new post. Our team of MYOB technical support staff and the generous MYOB Community is always happy to help.