When submitting a super batch, what does a red X mean next to Employee name

Hey Robyn-Live,

 

That red X next to the employee's name means there's something not quite right with their super details— even if everything looks spot on. Here's how to check what's going on:

 

• Click anywhere on the line with the red X— this'll show more error icons.
• Hover over the icons and they'll give you more info on what's missing or incorrect.

 

Common culprits include:

 

• The wrong super fund selected (even if the membership number's right).
• A missing or incorrect membership number.
• Or the fund itself may be missing critical setup info.

 

Also worth noting: even if the error appears on just one line, there could be multiple lines for that employee— so double-check all of them. If you've combed through everything in the employee's card file and still getting the red X, best bet is to reach out to our support team for closer look. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

 

Cheers,

Doreen