Solved
Year End Finalisation
we have tried balancing our year end and it is out for 2 employees. their YTD reports are less than what they should be, however when we go back further in the year the YTD reports are correct for what they should be. this is putting our total wages and super on the year end finalisation out.
how do we fix this to be able to complete the finalisation?
I have figured it out, you need to send an "update event" as this will refresh the STP brain and then it balanced.
if you have lock periods turned on or cost centres required you may need to deselect these first while you do this
Send Update Event
- Single touch reporting screen
- STP reports tab
- Select correct financial year
- Click on “send update event”
- Enter your details
- Click send
hope this helps others
