Your Live Chat has ended
Had an issue yesterday and used live chat to try to resolve problem. After about 2 hours into this Chat I recieved a message 'Your live chat has ended'.
Two hours working toward a resolution of a problem, that has not been fixed or resolved, GONE.
MYOB despite having all my contact details, did not reach out to me in any way, to continue to identify or rectify the problem.
Am I expected to go on chat again and try to work this out?
Along with the serious security issues of late (which is another issue) I am extremely disgruntled with MYOB, what has happened to Customer Service.
Xero doesn't even attempt to decide whether these payroll items have been paid or not BTW. It just leaves it to you to be on top of it.
This feature of MYOB is great when it is working. But you do not actually have to use it, there is nothing stopping you from just using spend money and assigning the payment to the liability account. This was how it was done prior to the introduction of the 'Pay Liabilities' feature and is how Xero expects you to do it too. (Xero's entire Payroll system is c..r..a..p..(tm) compared to MYOB's)
If I were you, I'd simply be looking at the Social Club liability ledger account. Does it show the correct balance (ie has the $240 payment been accounted for and the balance is therefore correct)? If it is correct then ignore the Pay Liabilities screen showing an outstanding October amount to be paid. On the next payment see if the same thing happens and rinse and repeat until MYOB get their act together and fix it.
