Forum Discussion

RonArthurs's avatar
6 months ago
Solved

I am unable to login to YourPay

I have a Yourpay account and I am unable to logon after an error logging out.

Uh-oh! The numbers don't add up.

What can I do?

  • Thank you Genreve,

    It turns out that my employer is not using YourPay so I missed the message and have now started using Teams.

    Thanks

    Ron

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi RonArthurs


    Thanks for posting and welcome to the Community Forum. 

     

    I'm sorry to hear about your issue accessing your YourPay. Generally, this error message appears if your file got upgraded from Essentials to Business. As YourPay can only connect with an Essentials file. If you are indeed upgraded to the new MYOB Business, I recommend checking the similar application MYOB Team

     

    If you are not on MYOB Business and still can't access your YourPay account, feel free to let us know. 

     

    Let us know if you require any other assistance. 


    Thanks,
    Genreve

    • RonArthurs's avatar
      RonArthurs
      User

      Thank you Genreve,

      It turns out that my employer is not using YourPay so I missed the message and have now started using Teams.

      Thanks

      Ron

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator

        Hi RonArthurs


        Thanks for the update. 

         

        I'm glad all is fine now. 

         

        Feel free to create a new thread if you require any other assistance. 

         

        Thanks,

        Genreve