Forum Discussion

Experienced User

5 months ago

Locked company file code - confirmation code

Hi I have an old MYOB Retail Basics program was working fine until my computer when crazy and changed date. Problem now is my program is asking for a confirmation code but since I tried many times online it seems to have locked the company file code ..

can anyone please help me …

MYOB VERSION 3.3.78

Genreve_S
5 months ago
Hi FW1

I see you're looking to unlock your file. Upon checking, it appears that the file connected to your email isn't locked. It might be best to follow the steps gavin12345 mentioned to address the underlying issue.

If the problem persists even after checking the dates, I recommend reaching out to our virtual assistant, MOCA, at myob.com/support for quick support. If MOCA isn't able to resolve the issue, you'll be automatically connected to our live chat team for further troubleshooting.

Feel free to start a new thread if you have any other questions.

Thanks,

Genreve

gavin12345
Ultimate User
5 months ago
Hi FW1

Suggest you fix the date first, otherwise even when you to get a code, it will reset to read-only.

Regards
Gavin
- FW1
  Experienced User
  5 months ago
  Date has been fixed - also reinstalled the program too .
Genreve_S
MYOB Moderator
5 months ago
Hi FW1

I see you're looking to unlock your file. Upon checking, it appears that the file connected to your email isn't locked. It might be best to follow the steps gavin12345 mentioned to address the underlying issue.

If the problem persists even after checking the dates, I recommend reaching out to our virtual assistant, MOCA, at myob.com/support for quick support. If MOCA isn't able to resolve the issue, you'll be automatically connected to our live chat team for further troubleshooting.

Feel free to start a new thread if you have any other questions.

Thanks,

Genreve