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digiroad's avatar
digiroad
User
9 months ago
Solved

Confirming company file - Error

Hi There

 

I tried to log in into my company profile and I got the error message

 

"Unable to connect to the online confirmation service.

You may not be connected to the internet, or your computer's firewall may not allow online confirmation. We recommend you to try confirming your company file by phone."

I'm using the AccountRight basics 2017.2 and I'm not looking to upgrade. Can someone please help as I have work to do urgently!

  • Earl_HD's avatar
    Earl_HD
    9 months ago

    Hi digiroad,

    You're very welcome. Feel free to post again if you have further queries and one of us will be happy to help you!

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
    Regards,
    Earl 

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    9 months ago

    Hi digiroad,

    Thank you so much for your detailed post and welcome to the Community Forum!

    I'd be glad to help you with this. I've sent you a private message to help resolve this matter. Please take a moment to check your inbox.

    Looking forward to hearing from you soon!
    Regards,
    Earl

    • digiroad's avatar
      digiroad
      User
      9 months ago

      Hi Earl,

       

      I sent you a private message last Friday. Please kindy check the information and help to resolve the matter asap. 

       

      Regards,

      Perry

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        9 months ago

        Hi digiroadm

        I just want to check if you received the License File that was sent to your Email?

        Looking forward to hearing from you soon!
        Regards,
        Earl