Forum Discussion

Experienced Cover User

1 year ago

MYOB Invoice APP

Hi MYOB Team

We have Accounts Right 2024.8.1.5 running on our laptop - $141.00 pm

We run a mobile SERVICE industry business with iPhone & iPad away from the office.

Last Thursday the old version of the MYOB Invoices App stopped working on our Apple Devices.
I installed the new MYOB Invoice App - I can see our paid and outstanding invoices but cannot create a new invoice as our contacts won’t update.

Error message "Something's gone wrong. Tap below to try again. click on TRY AGAIN. and receive the same error message.

We need the MYOB app to work flawlessly to operate our business as carrying a laptop in our vans is not an option.

Any advice would be appreciated

Thanks

Robyn

23 Replies

Earl_HD
MYOB Moderator
1 year ago
Hi robyno8888,

Your welcome. Feel free to start a new post if you have further queries and one of us will be happy to assist you.

Regards,
Earl
robyno8888
Experienced Cover User
1 year ago
Hi Earl
Ok - yes the email addresses are different.
As the Administrator the email address I use for the business my.MYOB account is different to the email we use to send emails from Accounts Right desktop and the MYOB APP.
I did not set up another my.MYOB account for the business email I just added the staff member as another user and assigned them “selected roles”.
i will attempt to resolve my issue and contact support if I have any issues.
Thank you for your reply.
Regards
Robyn
Earl_HD
MYOB Moderator
1 year ago
Hi robyno8888,

This issue commonly arises when the email address isn't associated with their my.MYOB account. To resolve this, navigate to Setup >> User Access and choose the desired User ID. Next, opt for 'This user will sign-on with a my.MYOB account (Recommended)' and input their email address in the Email field. Afterward, save the changes. This action links the User ID with the specified email address, allowing the client to successfully access the MYOB Invoices app.

If you're still having issues after following the steps above, you can contact our support team for more help. The best ways to contact our support team are through live chat (via our virtual assistant MOCA) or by raising a support ticket through myaccount.myob.com.

Regards,
Earl