Forum Discussion

mberkhout's avatar
mberkhout
Contributing User
9 months ago
Solved

Old accounts right V 2016.2

Hi  I am not able to confirm my company files. I followed instructions to confirm by phone, however, it does not work for my version. Could someone please help Thank you in advance Mary
  • Leneth_A's avatar
    Leneth_A
    9 months ago

    Hi mberkhout, 
     
    Thank you for your patience and effort in working with me via private message. We are glad that we have resolved your concern. We will be closing the thread now. If you encounter any further issues, please feel free to start a post again and one of our moderators will attend to it. 
     
     
    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information. 
     
    Cheers,  
    Leneth

gavin12345's avatar
gavin12345
Ultimate User

Hi mberkhout 

 

The link provided by Leneth_A  does not apply to AR2016 files (it only applies to v19 .myo files). You will need to contact MYOB to send you a licence file. Similar posts has instructed the user to upgrade to AR2023.8 in order to confirm. Apparently if you have a licence for AR2016 you can upgrade to AR2023 at no charge - check this will MYOB though before attempting.

 

Regards

Gavin

mberkhout's avatar
mberkhout
Contributing User
9 months ago

Hi Gavin

Thank you for your advice. The telephone number when you select "confirm by phone" did not work. COuld you please provide the number I should call please?

Thank you

Mary