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Jenny37's avatar
Jenny37
Experienced User
2 years ago
Solved

Access cancelled MYOB Essentials file

Hi, Am I able to access a MYOB Essentials file that was cancelled last year to access information.   Thank you Jenny  
  • Isaiah_C's avatar
    Isaiah_C
    8 months ago

    Hi mui, 

     

    Thank you for the post. We've identified the issue you were experiencing. I've tried to fix your file here on my end and everything should be working smoothly now.

     

    Regards,

    Sai

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago
Copy LinkReport

Hi Jenny37,

 

Thank you for your post.

 

Apologies for the delayed response. Access to a cancelled MYOB Business/Essentials file is only possible within 60 days of the cancellation date. If the file was cancelled last year, it is not possible to regain access to the information. Please check out this Help article: Cancelling your MYOB subscription.

 

Please let me know if you need further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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Hi,

Am I able to access a MYOB Essentials file that was cancelled last year to access information.

 

Thank you

Jenny

 

","kudosSumWeight":0,"postTime":"2024-03-06T12:28:38.363+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:860526_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":268},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

Am I able to access a MYOB Essentials file that was cancelled last year to access information.

 

Thank you

Jenny

 

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Hi Jenny37,

\n

 

\n

Thank you for your post.

\n

 

\n

Apologies for the delayed response. Access to a cancelled MYOB Business/Essentials file is only possible within 60 days of the cancellation date. If the file was cancelled last year, it is not possible to regain access to the information. Please check out this Help article: Cancelling your MYOB subscription.

\n

 

\n

Please let me know if you need further assistance.

\n

 

\n

If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-03-12T15:49:52.915+11:00","lastPublishTime":"2024-03-12T15:49:52.915+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":327},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:860526/message:861334","readOnly":false,"editFrozen":false,"body@stringLength":"1161","rawBody":"

Hi ,

\n

 

\n

Thank you for your post.

\n

 

\n

Apologies for the delayed response. Access to a cancelled MYOB Business/Essentials file is only possible within 60 days of the cancellation date. If the file was cancelled last year, it is not possible to regain access to the information. Please check out this Help article: Cancelling your MYOB subscription.

\n

 

\n

Please let me know if you need further assistance.

\n

 

\n

If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.

\n

 

\n

Cheers,

\n

Princess

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