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Jenny37

Experienced User

2 years ago

Solved

Access cancelled MYOB Essentials file

Hi, Am I able to access a MYOB Essentials file that was cancelled last year to access information. Thank you Jenny

Genreve_S
3 months ago
Hi Basketball,

Yes, the bullets you have regarding the pay now button are all correct. There won't be any further customisation need in the invoice template.

Regads,

Genreve

Princess_R

MYOB Moderator

2 years ago

Hi Jenny37,

Thank you for your post.

Apologies for the delayed response. Access to a cancelled MYOB Business/Essentials file is only possible within 60 days of the cancellation date. If the file was cancelled last year, it is not possible to regain access to the information. Please check out this Help article: Cancelling your MYOB subscription.

Please let me know if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

Cheers,

Princess

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Thank you Jenny ","body@stringLength":"165","rawBody":"

Hi,

Am I able to access a MYOB Essentials file that was cancelled last year to access information.

Thank you

Jenny

","kudosSumWeight":0,"postTime":"2024-03-06T12:28:38.363+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:860526_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":275},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi,

Am I able to access a MYOB Essentials file that was cancelled last year to access information.

Thank you

Jenny

"},"Conversation:conversation:860526":{"__typename":"Conversation","id":"conversation:860526","solved":true,"topic":{"__ref":"ForumTopicMessage:message:860526"},"lastPostingActivityTime":"2024-03-12T15:49:52.915+11:00","lastPostTime":"2024-03-12T15:49:52.915+11:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:860526":{"__typename":"ModerationData","id":"moderation_data:860526","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:860526_1":{"__typename":"Revision","id":"revision:860526_1","lastEditTime":"2024-03-06T12:28:38.363+11:00"},"AcceptedSolutionMessage:message:861334":{"__typename":"AcceptedSolutionMessage","id":"message:861334","conversation":{"__ref":"Conversation:conversation:860526"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":861334,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Accounting_Software_General"},"parent":{"__ref":"ForumTopicMessage:message:860526"},"subject":"Re: Access cancelled MYOB Essentials file","moderationData":{"__ref":"ModerationData:moderation_data:861334"},"body":"

Hi Jenny37,

Thank you for your post.

Please let me know if you need further assistance.

If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.

Cheers,

Princess

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2024-03-12T15:49:52.915+11:00","lastPublishTime":"2024-03-12T15:49:52.915+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":336},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:Accounting_Software_General/message:860526/message:861334","readOnly":false,"editFrozen":false,"body@stringLength":"1161","rawBody":"

Hi ,

Thank you for your post.

Please let me know if you need further assistance.

If my response has answered your inquiry, please click \"Accept as Solution\" to help other users find this information.

Cheers,

Princess

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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