Forum Discussion

Jenny37's avatar
Jenny37
Experienced User
9 months ago

Access cancelled MYOB Essentials file

Hi, Am I able to access a MYOB Essentials file that was cancelled last year to access information.   Thank you Jenny  
  • Princess_R's avatar
    Princess_R
    9 months ago

    Hi Jenny37,

     

    Thank you for your post.

     

    Apologies for the delayed response. Access to a cancelled MYOB Business/Essentials file is only possible within 60 days of the cancellation date. If the file was cancelled last year, it is not possible to regain access to the information. Please check out this Help article: Cancelling your MYOB subscription.

     

    Please let me know if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi Jenny37,

 

Thank you for your post.

 

Apologies for the delayed response. Access to a cancelled MYOB Business/Essentials file is only possible within 60 days of the cancellation date. If the file was cancelled last year, it is not possible to regain access to the information. Please check out this Help article: Cancelling your MYOB subscription.

 

Please let me know if you need further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to help other users find this information.

 

Cheers,

Princess

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