Forum Discussion

CarolD1's avatar
CarolD1
Experienced User
2 years ago

Accessing company files when the subscription is no longer active

Is it possible to access the deactivated version of your Myob company file if your subscription ends?
Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi CarolD1

 

Thanks for your post. Sorry to see that no one has replied to you yet.

 

You will be able to access your company file without a subscription in read-only. If you have the backup of the company file you may Restore your company file locally.

 


Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

CarolD1's avatar
CarolD1
Experienced User
2 years ago

Thanks Leneth_A 

 

One more question, would that file be accessible in the cloud or just on a local drive with Myob installed?

 

Thanks,

Carol

  • Leneth_A's avatar
    Leneth_A
    Former Staff
    2 years ago

    Hi CarolD1

     

    Once the subscription is canceled, it will have an end date on our end. After the end date, the file will not be available on the cloud if your file is online. You will only have access to a read-only file and you will access it on a local drive.

     

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

    • CarolD1's avatar
      CarolD1
      Experienced User
      2 years ago

      Thanks Leneth_A - that's what I thought might be the case.

       

      I have another question :-) 

       

      We were advised by an accountant to start a new Myob file because we wanted to completely change the chart of accounts. We had a NFP subscription to Accountright Plus and this only covers one company file. As we need to access FY23 until audited, we need to run two files concurrently. Myob was unable &/or unwilling to upgrade our subscription from Plus to Premier, so my manager has purchased a new subscription for Premier. My query now is, will I be able to open my current Myob file (FY23) in the new subscription so that we can end the old subscription?
       

      • Leneth_A's avatar
        Leneth_A
        Former Staff
        2 years ago

        Hi CarolD1

         

        In this matter, when you have a new AccountRight Premier subscription you will be able to upload your file from AccountRight Plus. You would need to have a backup of the company file before canceling the subscription. Also, you would need a new entitlement in AccountRight Premier to access the uploaded company file.

         

        You can find more information about this on our help articles:

         


        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

         

        Cheers,
        Leneth

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.