Forum Discussion

CropServ's avatar
CropServ
Experienced Cover User
10 months ago

AccountRight Crashes When Exporting Purchases

Hi In AccountRight, am exporting purchases (item purchases), separating using Tabs (include field headers). Each time I have tried to Export MYOB crashes. Have tried both online and on desktop. Hav...
  • CropServ's avatar
    CropServ
    10 months ago

    Hi Gavin

    In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

    Clearing the MYOB cache did work and I could export.

    Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

    What do I need to do to get the script run on our file?

    Thanks for your help.

    Michaela

gavin12345's avatar
gavin12345
Ultimate User

Hi CropServ 

 

I suspect the office expense header issue is unrelated. These errors happen often and MYOB have a script to fix.

 

It file size issue is more important - critical. That the file size is increasing by a factor of 10 simply by running an export is a worry.  I have tagged a couple of Moderators - hopefully thay can look into this quickly and resolve.

 

Princess_R  Celia_B 

 

Regards

Gavin

CropServ's avatar
CropServ
Experienced Cover User
10 months ago

Hi Gavin

In case you would like to know the answer to the export issue: Chatted with support online on 2 occasions. Reinstalling MYOB did not work.

Clearing the MYOB cache did work and I could export.

Reinstalling MYOB nor clearing the cache did not fix the error in the accounts. You mentioned there is a script to fix the Office Expenses amount (showing in the Accounts List) which is incorrect - have worked out which 2 accounts the exact $ figure has been swapped between, there are also 2 cost of sales account which this has also happened to.

What do I need to do to get the script run on our file?

Thanks for your help.

Michaela

  • gavin12345's avatar
    gavin12345
    Ultimate User
    10 months ago

    Hi CropServ 

     

    Glad to hear you managed to complete the export of Purchases > Items.

     

    As for the Header sub totals, you will need to raise this with MYOB staff. They run the scripts for online files.

     

    Regards

    Gavin

  • CropServ's avatar
    CropServ
    Experienced Cover User
    10 months ago

    Thanks for your time Gavin.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi cropserv,

    Thanks for your post, and my apologies for the late response. I've sent you a private message. Kindly check your inbox.

    Regards,
    Earl

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